The excellent customer journey experience-   eReader eBook

Mike Hoogveld • eBook

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The excellent customer journey experience HANDBOOK FOR INTEGRATED MULTICHANNEL MANAGEMENT It continues to get tougher for executives in marketing, sales and service. Their departments refuse to cooperate with one another while the market is changing rapidly. The number of channels for communication and distribution continues to increase due to the on-going advances in digitalisation. Customers and prospects use increasing numbers of these channels in all imaginable combinations during their orientation, purchase and use process. Furthermore, unexpected competitors, who are masters at the channel game, are entering the market. The only solution is to implement an integrated omnichannel operation whereby the strategy, structures, processes and systems are seamlessly aligned. For most organisations this presents an enormous challenge. `The Excellent Customer Journey Experience describes in a practical way how an omnichannel approach can be optimally implemented and managed. The method is based on scientific research supplemented by years of experience of the hard reality of marketing and sales practice. A must-read book for every director, executive and specialist in marketing, sales and service who wants to achieve a breakthrough to maximum ROI. About the author: Mike Hoogveld MSc RM is Associate Partner at Holland Consulting Group and has over 18 years of experience in sales and marketing. As a Chartered Marketer (RM) he is an advisor on the intersection of marketing, sales and service, helping companies in their transition to an omnichannel organisation. He is also engaged in academic research into the success factors for omnichannel management. Furthermore, he is guest lecturer at various universities and business schools and a frequent speaker. Hoogveld has worked internationally for many companies and organizations in various industries.

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Details:

Auteur(s)Mike Hoogveld
UitgeverijAdfo Books
ISBN9789491560620
TaalEngels
UitvoeringeBook
Aantal pagina's216
Verschijningsdatum
Formaat
ePub met digitaal watermerk
ePub met digitaal watermerk (Social DRM) is een formaat met sociale beveiliging. Hierbij wordt het eBook gemarkeerd met zichtbare (je naam voor ieder hoofdstuk) en onzichtbare kenmerken. Met Social DRM ben je niet gebonden aan een Adobe ID. Je kunt deze eBooks lezen op alle e-readers, dus met of zonder Adobe ID.
Bestandsgrootte19797 KB
KopieerrechtenKopiëren is niet toegestaan
PrintrechtenPrinten is niet toegestaan
VoorleesfunctieIngeschakeld
Afmetingen1 x 1 x 1 mm.
Gewicht1 gr.

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