Key Performance Indicators for Government and Non Profit Agencies
Implementing Winning KPIs
Key Performance Indicators for Government and Non Profit Agencies Implementing Winning KPIs
Performance measurement is failing organizations worldwide, whether they are multinationals, government departments, or non profit agencies. The KPIs that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail, including balanced scorecard initiatives.
A companion to Parmenter's earlier book, KeyPerformance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition, this book represents a significant shift in the way KPIs are developed and used. It is designed to help managers who are about to embark on a KPI project, with features to assist you with implementation, including:
Discussion of the myths of performance measurement
Understanding the dark side of measures
Revitalizing performance management, including reference to the work of the paradigm shifters (Drucker, Collins, Welch, Hamel, Peters & Waterman)
A 12-step "winning KPI" methodology
A kit to help you find your organization's critical success factors
Government and non profit agency examples and case studies
Suggestions on how to help sell the process
Templates for reporting performance measures
A companion website with free and for fee electronic media to save you time
Written by KPI expert David Parmenter, this book dispels the myths about measuring performance and addresses common mistakes with advice, for example, "KPIs should not be financial." His winning KPIs methodology is breathtaking in its simplicity and yet profound in its impact. Directors, CEOs, managers, human resources and finance teams, and consultants who are interested in monitoring and reporting performance should read this book. You will never think about KPIs the same way again!
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