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For decades, the relationship between business and IT has been tenuous. As technology paradigms shift and business strategy is continuously honed to take advantage of these advances, the partnership between IT and business units is more crucial than ever. Organizations that can improve upon this relationship, and even build it into an organizational strength, are those best positioned to achieve meaningful and lasting success. Trust and Partnership provides unique insight into this relationship and provides a comprehensive framework for IT and business managers to maximize the business value delivered by technology. Going well beyond theory, the book provides real-world advice from experts in the IT management arena, including practical examples and implementation guidance based on proven techniques that have been applied over the course of the past twenty years. Intended for CIOs, IT managers, CFOs, and other executives, this handbook provides scorecards to ascertain strengths and weaknesses and an in-depth look at the seven critical enterprise IT capabilities every business and government organization must develop. Proper IT management provides the enterprise with an enhanced ability to cope with and capitalize on rapid technology changes and challenges related to business environments. Throughout the book, the authors maintain an intense focus on managing IT in a manner that transforms business and allows organizations to proactively address upheaval in the enterprise IT context. Divided into three parts, the book begins with challenges facing the enterprise before moving to the core competencies of strategic business management and a forward-looking, action-oriented Next Steps section that provides a roadmap for strategic IT management success.